Chesterfields Of England Reviews

Placing my order was a breeze and it didn't take long at all. The delivery came pretty fast as well. I'm totally in love with my new sofa, and I highly recommend it!

I really love my new couch! I would totally suggest it. The customer service was amazing, and it showed up right on time as promised.

Awesome items and excellent support. I’d definitely suggest this to anyone; the couch is super well crafted and cozy.

We got our single and double seat sofa back in March 2022, and they ended up in our snug, which hardly gets any action. But since the energy crisis hit, we've been using that room as our main hangout. The sofa's seen some use, but the cushions on both the sofa and chair have squished down and just won’t bounce back, making them pretty uncomfortable. We reached out to CofE for assistance in December 2022 and followed up with phone calls, but we haven’t heard a peep back.

Now, we’ve taken the cushions to an upholsterer, and they discovered that the cushions are stuffed with cheap wadding instead of proper upholstery foam. That’s why they’re not regaining their shape. This company hasn’t been any help with our problem, and their customer service after the sale is basically nonexistent. We’ve had to figure this out on our own.

I'm feeling a bit let down.

I placed an order for sofas on February 22. By June 22, I was told that my sofas were ready.

Come October 22, I provided all the required details for delivery to Slovakia.

Yet, here we are today, and I haven't heard a peep from them. I've reached out multiple times, but there's been no reply.

I wouldn't suggest this service.

Best,
Martin (order 2674)

Fantastic item and support. I highly suggest it!

I got a sofa and chair set, and the appearance and comfort are awesome.

I just got my sofa bed, and it's fantastic! The craftsmanship is top-notch, super comfy for both sitting and catching some Z's, as my guests found out during Christmas. Definitely a recommendation from me!

I got myself a couple of high-back brown leather Queen Anne chairs just before Christmas. I'm really pleased with their condition. The staff were super helpful and the delivery was right on schedule. Couldn't be happier!

The sofas showed up right before Christmas. There was a little holdup with the leather since it was backordered, but I'm pretty pleased with the service and the sofas overall.

Wow!! This chesterfield is just gorgeous, really well crafted and totally worth the wait, thanks a bunch!

I placed my order back in September, and the site mentioned a delivery timeframe of 6 to 10 weeks. However, they haven't responded to my emails or WhatsApp messages. The chat feature on their website seems to get some replies, though. Now, it's been nearly 16 weeks since I made the purchase. A couple of weeks ago, I was told via chat that my items would be ready the next week (which would be around 14 weeks after ordering), but now the latest update is that it’ll take another 3 weeks, pushing it to about 19 weeks total. I’ll update this review once the items finally arrive.

I placed an order for a chair in September, and I'm still in the dark about when it’s gonna show up. The customer service is just terrible! Nobody picks up the phone or replies to my emails. My order number is 2884.

You know how they say good things come to those who wait? Well, we hung in there for just over three months, and when the furniture finally showed up, we couldn't be happier. Sure, the wait was a bit of a hassle at times, but Calum and Frank really went above and beyond to help us with any questions we had. In the end, everything turned out just fine. Cheers, guys!

I made a purchase from Chesterfields of England on September 2nd. Right after I completed the payment, they stopped replying to my emails about an invoice problem. I've sent at least four messages to both the sales team and Calum directly, but I've heard nothing back. Even though I forked out an extra 400 pounds for international shipping on one of their available items, I noticed that same item is now back up for sale on their website. I'm still trying to figure out if this is a scam or just the worst customer service ever.

After I posted this review, Callum reached out to me and explained that my earlier emails weren't ignored on purpose; there was a technical glitch. The invoice issue has been sorted out, and I'm now looking forward to the shipping of my furniture.

I'll update this review once the furniture arrives.

We got our sofa and chairs delivered back in November 2021, and they came with some pretty obvious damage, including a tear in one of the cushions. Since then, I've been emailing back and forth with Callum Tombs. I've also called their office multiple times, only to be told I'd get a callback, which never happened. All I wanted was a new cushion and some sort of partial refund or compensation for the hassle and stress this has caused. The customer service has been terrible, and I've felt like I've been pushed aside at every opportunity. Chesterfields seems to be okay with sending out damaged items and then leaving customers in the lurch. I've pretty much lost all hope of this getting sorted out, and I'm stuck with damaged goods that cost me a fortune. I won't be using this company again, and I strongly recommend others steer clear too.

Update 05/11/22: After a long wait, Callum finally set up a partial refund and replaced the sofa cushion. It took a whole year, but at least the problem is sorted now.